Terms and Conditions

1. General Provisions

1.1 These general terms and conditions take precedence over any other legal or contractual provisions, including the Swiss Code of Obligations, the General Conditions of the FMB-FAI-DCTI 2006 Contract, and the SIA 118 standard.

1.2 They apply to all offers, deliveries, and services of Plug and Play sarl, even in the absence of explicit reference in subsequent business relationships. Any contrary conditions from the client are expressly rejected.

2. Applicable Standards

2.1 Services comply with current standards and regulations of the Swiss Institute for Glass in Building (SIGaB).

2.2 Variations due to uncontrollable factors (raw materials, etc.) do not entitle compensation if they remain within industry tolerances.

2.3 Safety regulations of the Swiss Office for Accident Prevention (BPA) are strictly applied.

2.4 Technical values indicated concern only the glass, excluding frames or supports.

3. Contract Content

3.1 Offers are binding only after written or electronic confirmation from Plug and Play.

3.2 Modifications or cancellations of orders generate costs charged to the client, after 24 hours following the order.

3.3 Specific enterprise contracts apply only to orders exceeding 20,000 CHF excluding tax.

3.4 A construction guarantee (insured) is proposed only upon request for orders > 20,000 CHF excluding tax.

3.5 No guarantee of deposit refund or execution is granted.

3.6 In case of shipping delay attributable to the client, the merchandise is stored at their expense and risk.

3.7 Costs of difficult access (scaffolding, lifts, etc.) or ancillary work (cleaning, electricity, etc.) are invoiced additionally, unless otherwise stated in the offer.

4. Services "Supply Only" or "Supply and Delivery"

4.1 Treated as a sales contract (art. 184 Swiss CO).

4.2 Cash payment mandatory for purchases < 100 CHF including tax.

4.3 Warranty: 1 year from delivery, limited to replacement or refund of the defective item.

4.4 No claims accepted for breakage, scratches, or chips detected after taking possession.

4.5 Transport risks (including insurance) are the responsibility of the client, even in the case of "free" delivery.

5. Services "Custom Work"

5.1 Treated as a sales contract (art. 184 Swiss CO).

5.2 No warranty provided.

5.3 Risks of breakage are the client's responsibility.

6. Services "Custom Installation" or "Installation Assistance"

6.1 Subject to SIA 118 standard (enterprise contract, art. 184 Swiss CO).

6.2 No construction guarantee.

6.3 The client must subscribe to "assembly" insurance to cover risks of breakage.

6.4 A glass distribution plan (sorting by floor/zone) is mandatory.

6.5 Electrical connection to be performed by a licensed electrician.

7. Services "Supply and Installation" or "Supply and Fitting"

7.1 Subject to SIA 118 standard (enterprise contract, art. 184 Swiss CO).

7.2 No warranty for breakage due to nickel sulfide in tempered glass (Heat Soak Test recommended).

7.3 No late penalties applicable.

7.4 Responsibility declined for design defects in frames or leaks (e.g.: shower cabins).

7.5 Acceptance of work within 30 days after announcement of work completion; beyond this period, unconditional acceptance (SIA 118, art. 164).

8. Payment Terms

8.1 Net 30 days (2% discount if payment within 10 days).

8.2 1st reminder at 50 days – 2nd reminder at 60 days (fee: 30 CHF).

8.3 Debt collection requisition at 70 days (fee: 150 CHF).

8.4 Deposit of 30% to 50% possible upon ordering.

8.5 Retention of title on merchandise until full payment.

9. Legal and Technical Basis

• Swiss Code of Obligations (CO)
• General Conditions FMB-FAI-DCTI 2006
• SIA 118 Standard

10. Jurisdiction

10.1 Swiss law applicable.

10.2 Disputes settled by the courts at the headquarters of Plug and Play sarl (Saxon, Switzerland).

11. Applicability

11.1 These T&C govern all business relationships. Any modification requires written agreement.